Legal
Refund Policy
Last updated: [DATE]
We want you to be satisfied with Premip. This policy explains when refunds are available.
Eligibility
Refund requests must be submitted within [REFUND WINDOW] days of purchase.
Refunds are considered for service outages that exceed our stated uptime commitment, billing errors, or if the service does not work as described and we cannot resolve the issue.
Partial refunds may be issued for unused data on a case-by-case basis.
Not eligible
Data that has already been consumed through the proxy.
Accounts terminated for violation of our Terms of Service.
Change-of-mind requests after significant usage.
How to request a refund
Contact us via the Contact page with your account email, order date, and reason for the request.
We respond within [RESPONSE TIME] business days. Approved refunds are processed to your original payment method within [PROCESSING TIME] business days.